3 months initial support and updates are included within the software purchase price and thereafter annual support contracts maintain the same level of service.
Our Support hotline is available 8am to 8pm (office hours are 9am to 5.15pm, mobile phone support after hours) Monday to Friday, and 10am to 4pm on Saturdays. We don't use voice mail or annoying music - when you call us, you get to talk to a human being, in Oxfordshire not overseas!
Annual Support Contracts are offered in a choice of three levels:
This level is made available at a special low rate for those Users who wish to receive all updates but do not need to use the Support line regularly. Should they require help then they can access Sum-It Support via a Pay-As-You-Go telephone number. Calls cost £1.10 per minute plus telephone company access charge, within office hours only.
This level is our most popular and includes all updates to the software and access to telephone help from 8am to 8pm, Monday to Friday, 10am to 4pm on Saturdays.
This level includes all the features of the Silver level and adds an on-line data backup service for your Total farm records, storing your data securely on our servers here at Thame.
All our support staff have thorough training in the software, many with agricultural backgrounds, and take the trouble to listen carefully and guide you through your queries with a friendly and approachable manner.
The Support Hotline number for Users with current Silver or Gold Support Contracts is 01844 213003. The Support Hotline number for Users with Bronze or no Support Contracts is 0906 5501086 (9am to 5pm Mon-Fri). Calls to the 0906 Premium Rate line cost £1.10 per minute plus telephone company access charge. Calls from mobiles and some networks may be considerably higher.**
Sum-It Software never stands still for long, regular updates five times a year ensure any changes in agricultural legislation are implemented. We listen carefully to feedback from our Users with ideas on how to further enhance the software's functionality and these are then considered for development in future releases of the software.
Users are able to download the Updates from our server directly into their Total program any time after the release date being prompted by their Total software Reminders screen.
Updates are included for the first three months from purchase and optional annual support contracts thereafter will ensure you continue to receive and operate the latest version of the Total software.
Sum-It's Total software is straightforward to operate on a day-to-day level and the majority of queries can be handled by our Support Line but to really get the most from your Total system we provide tailored training on a one-to-one basis.
Additionally, some Group courses are periodically held at a number of training centres around the UK. Run by our own Lantra-trained instructor staff, they give Users the opportunity to go through a series of hands-on exercises to explore relevant areas of the software, depending on each course's content.
One-to-one training can be held either here at our Head office in Thame, Oxfordshire or on-site. This type of training is generally a more informal structure geared around your specific requirements for your own business records.
If you would like to benefit from an increased understanding of your software, please give us a call on 01844 213003 to discuss options and pricing.
** Premium rate telephone support service provided by Sum-It Computer Systems Ltd (01844 213003)