17 March 2020

Sum-It Support during the Coronavirus Outbreak

We are keen to reassure all our customers of our commitment to business continuity throughout this difficult time

We have put con­tin­gency plans in place to ensure that, regard­less of whether SUM-IT staff oper­ate from our offices at Thame or from their homes, our Soft­ware Sup­port will con­tin­ue to remain open dur­ing nor­mal oper­at­ing hours. 

Should we need to move to full remote access then the num­ber of incom­ing phone lines will be reduced from 4 down to 1 so if you get the engaged tone then please keep try­ing. Ini­tial calls will be kept short and, if nec­es­sary, a sec­ondary sup­port per­son will call you back if the answer to your query is more than a few min­utes. We will be tak­ing this action in order to keep the incom­ing line clear for oth­er callers.

Final­ly, our thoughts are with any­one who has been direct­ly affect­ed by the Coro­n­avirus and we sin­cere­ly hope that you and your fam­i­ly remain ​‘safe’.